PRIVACY NOTICE  

​

This privacy notice describes how I collect and use personal information about you during and after your relationship with me, in accordance with the General Data Protection Regulation (GDPR) and UK law.

​

If you have any questions about this privacy notice or how I handle your personal information, please contact me at hello@catherinekazmi.co.uk

​

This notice applies to:

1. All Clients

2. All Third Parties and Suppliers with whom I have dealings in the ordinary course of our business including those individuals with whom I send marketing information.

​

Any reference to ‘we’, ‘us’, ‘our’, ‘the company’ shall mean Catherine Kazmi Coaching

Any reference to ‘you’ shall mean any individual receiving this notice for whom we hold personal data.

 

1. How we obtain your personal data

 

Information provided by you

​

You provide us with personal data in the following ways:

• By completing a coaching session questionnaire

• By signing a coaching agreement form

• During a life coaching or functional nutritional coaching consultation

• Through email or over the telephone

• By making credit card and online payments  

• At workshops or educational seminars

• When signing up for newsletters or information via our website

• When leaving a contact message via our website

 

This will include the following information:

• contact details such as name, address, email and telephone numbers

• date of birth

• details of contact we have had with you

• information about your health, medical conditions, or disabilities if relevant

• information on your dietary lifestyle if relevant

 

We use this information in order to provide you with a professional coaching service.  This means that the legal basis of our holding your personal data is for legitimate interest.

 

By signing the coaching agreement form, or when we obtain your email and/or details and/or signature at workshops or events, the legal basis of holding your data is for contract. 

​

We send out newsletters detailing upcoming courses. You will have the opportunity to consent or decline.  If you provide consent, you will have the opportunity to unsubscribe at any time. The legal basis of our holding your personal data is consent.  

 

2. How we use your personal data

​

We act as a data controller for use of your personal data to provide direct coaching services.  We act as a data controller and processor in regard to the processing of credit card and online payments. We undertake at all times to protect your personal data in a manner which is consistent with our duty of professional confidence and the requirements of the General Data Protection Regulation (GDPR) concerning data protection.  We will also take reasonable security measures to protect your personal data storage.

 

3. Do you share my information with other organisations?

​

We will keep information about you confidential.  We will only disclose your information with other third parties with your express consent. We may use your personal data where there is an overriding public interest in using the information e.g. in order to safeguard an individual, or to prevent a serious crime.  Also where there is a legal requirement such as a formal court order. We may use your data for marketing purposes but this would be subject to you giving us your express consent.

 

4. What are your rights? 

​

Every individual has the right to see, amend, delete or have a copy of data held that can identify you, with some exceptions. You do not need to give a reason to see your data. 

​

If you want to access your data you must make a subject access request in writing to hello@catherinekazmi.co.uk. Under special circumstances, some information may be withheld.   We shall respond within 20 working days from the point of receiving the request and all necessary information from you. 

​

Our response will include the details of the personal data we hold on you including:

• Sources from which we acquired the information

• The purposes of processing the information

 

You have the right, subject to exemptions, to ask to: 

• Have your information deleted

• Have your information corrected or updated where it is no longer accurate

• Ask us to stop processing information about you where we are not required to do so by law

• Receive a copy of your personal data, which you have provided to us, in a structured, commonly used and machine readable format and have the right to transmit that data to another controller, without hindrance from us. 

• Object at any time to the processing of personal data concerning you.

 

5. What safeguards are in place to ensure data that identifies me is secure? 

​

We only use information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful. 

​

We also follow the common law duty of confidence, which means that where identifiable information about you has been given in confidence, it will be treated as confidential. We will protect your information, inform you of how your information will be used, and allow you to decide if and how your information can be shared.

 

We also ensure the information we hold is kept in secure locations, restrict access to information to us only, and protect personal and confidential information held on equipment such as laptops with encryption.

​

6. Retention period for personal data

​

​We keep your personal information only for as long as required by us:

• to provide you with the services you have requested;

• to comply with law, including for the period demanded by our tax authorities;

• to support a claim or defence in court.

​

7. Website technical details

​

Use of cookies

Cookies are small files saved to the user’s computer’s hard drive that track, save and store information about the user’s interactions and usage of the website. We do not make use of cookies to collect any private or personally identifiable information. The technical platform of this website uses cookies solely to aid the proper technical functioning of the website. The cookies used contain random strings of characters alongside minimal information about the state and session of the website – which in no way collects or discloses any personal information about you as a visitor.  If you found the website via a third party website or search engine, other cookies may be stored to your computer’s hard drive by external vendors if the website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

​

Most web browsers allow some control of most cookies through the browser settings. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org 

​

8. Analytics

Like most websites, we may make use of analytics software in order to help us understand the trends in popularity of our website and of different sections. We make no use of personally identifiable information in any of the statistical reports we use from this package. We use an analytics package called Google Analytics who provide details of their privacy policy on the Google website.

​

To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout 

 

9. Complaints

If you have a complaint regarding the use of your personal data then please contact us by writing to Catherine Kazmi at hello@catherinekazmi.co.uk and we will do our best to help you. You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues. www.ico.org.uk

​

10. Changes to this privacy policy

We reserve the right to update this privacy notice at any time, and we will provide a new privacy notice when we make any substantial updates. This privacy policy was last updated in November 2022.